My most recent encounter with [ China Eastern Airlines Refund Policy](https://airlinesdetails.com/blog/china-eastern-airlines-cancellation-policy/) was manageable and educational. Unexpected events forced me to cancel my ticket, and the procedure made it very evident to me how the airline handles reimbursements. As soon as I realized I had to cancel, I got in touch with their customer support staff. The agent was courteous and went over the rules of the refund, highlighting that the amount I would get would depend on the type of ticket I had and when I cancelled.