Hey, When I went to the [China Eastern Airlines Office in Tokyo](https://rightcheckin.com/airlines/china-eastern-airlines-city-sales-office-in-tokyo/) to get assistance with my reservation, I was greeted by polite and capable staff members. They provided detailed explanations of the luggage, cancellation, and ticket change policies. It was a little annoying, however, that the wait time was longer than expected. Additionally, I thought the cancellation fees were rather high, making adjustments costly. In spite of this, the staff was supportive, and my problem was ultimately fixed.